What are credits and how do they work?
1 credit = 1 unit of your currency, never expiring.
Credits are prepaid money in your account: 1 credit is 1 unit of your currency (for example €1). Use them to pay orders at checkout.
- Credits never expire.
- Paid credits are used before bonus credits.
- Credits for an order are held when you place it and taken when it is delivered; cancelling before delivery releases them.
Still need help?
Clients can open a support request from the Help Center inside the portal. Everyone else can write to us.