Why was I signed out automatically?
Idle sessions end after a while, after a warning.
To protect your account, a session that is idle for a while shows an "Are you still there?" window with a countdown. Choose "Yes, I'm active" to continue. Without an answer you are signed out and can sign in again.
Still need help?
Clients can open a support request from the Help Center inside the portal. Everyone else can write to us.